Regato Suites

“not a good experience”

The staff helped when we complained, but cleanliness was zero. We booked directly, speaking with the manager and staff, and had several guests checking in on different days and times. Every new check‑in left the toilet filthy (there were visible poo remnants from the previous guest) or the bedsheet unclean. After we raised the issue they cleaned, but the next day the same problem reappeared. If it weren’t so close to my home and convenient for my guests, I would have left immediately. Sometimes there was no toilet paper, towel, etc.

Hazal·1年前

“It was noisy from the street as kids were playing almost all night”

The bathroom was dirty, the coffee mugs were dirty, and there was no Wi‑Fi service.

Magdalena·1年前

The internet was extremely weak, making the TV useless without connectivity. No staff spoke English, and the bathroom needed maintenance.

Saleh·1年前

Ten minutes after checking in we had already checked out again. First, we waited about twenty minutes for the receptionist to be called to the Warung. We had paid for an upgrade to the best room but received the worst room. After complaining about cleanliness—multiple hairs and fresh stains on the bed matching the rest of the room—we were shown another room with the same poor cleanliness. The highlight was a leaking shower head thrown into a moldy shower. Money was not refundable. We think the high rating is a scam. PS: I slept in better hotels for 6 bucks in rural Africa or while camping on the AT.

Christian·2年前

It feels like home.

Abbie·2年前