Babylon Capital

“Not satisfied”

Breakfast was good, but the room temperature had no control and there was no hot water in the evening.

Arun·3个月前

“Checkout was equally frustrating. I had informed the staff in advance that I was in a hurry due to m”

From the moment I walked in until I left, nothing about this hotel was worth liking; the entire experience was disappointing. I arrived by auto‑rickshaw only to learn that autos are not allowed inside, which was unnecessary and inconvenient, especially traveling with family. At reception, despite my reservation clearly stating 2 rooms for 3 adults and 1 child with breakfast, the staff insisted the booking was for only 2 people, arguing and taking a long time to check us in. Inside the room, problems persisted: only one dental kit, only one towel, drinking water arrived after 2 hours, no tea bags, a TV remote that didn’t work and no response to my request for help. After waiting 2 hours, I had to go downstairs myself and was told they couldn’t respond earlier because of a staff meeting; the remote was never replaced. Four hours later, I was told all remotes are the same, yet only the power button worked, so I couldn’t change channels at all. At 10 PM they called my room to ask if the remote was working, which was pointless because nothing had been fixed. While using the bathroom, the toilet paper holder came off the wall and fell to the floor. The drinking water tasted terrible, like tap water filled into a bottle, not packaged drinking water. I had paid for breakfast, but the quality was extremely poor; the idlis were hard and the overall spread was far below acceptable standards. A major safety concern occurred when I ordered food late at night: the hotel did not allow the delivery person to come inside, so as a woman I had to step outside the hotel in the middle of the night to collect my order, which is completely unsafe and unacceptable.

Niharika·3个月前

“5star property but behaviour less than 1 star one.”

During my three‑day stay I paid 14000 out of 29000 initially but the staff still forced me to pay the full amount on the first day only; I requested that at checkout I would settle the full bill with extra amenities used, but the hotel staff was rude. I will never visit this property again and would not recommend it to anyone.

Kumari·4个月前

“Old Babylon is much better”

Malls nearby. No negatives.

Praveen·8个月前

Good

Murugan·9个月前