Luxury Townhouse In Derby City Centre

I had a terrible stay. The bed smelled like a dog, the floors were dirty and had lumps of dirt, and the walls looked disgusting. The bathroom door could be unlocked from the outside. I had to use a lighter to light the stove, which burned my fingers, and the bins were full and stank. I didn’t get hot water for three of the four nights even after telling the staff. My sister’s room was booked but then they refunded her because it wasn’t available—it was under maintenance. They never got back to me.

Niamh·3个月前

“Staff were very helpful”

The location was central to shops and everything. The only downside was the toilet being along the hall.

Sharon·4个月前

The room wasn’t what I expected; it was advertised as having a private bathroom, but it was actually in a hallway cloakroom for everyone to use. There were no electrical sockets in the room, and the patio doors opened onto an overgrown courtyard. I left immediately after reporting the issue, and they said they would only refund if the booking platform took responsibility.

Smith·4个月前

The house was nice and quiet. The only inconvenience was having to leave the property for a house viewing during the day for over an hour, which felt unusual.

Thomas·4个月前

“A good one-time experience.”

I liked the kitchen; the living room and kitchen were clean and had all the utensils and detergent I needed. I stayed in room № 3, and the bathroom and toilet were separate from the room. The bathroom door didn’t close from the outside, but nobody else used it. The bathroom had everything: toilet paper, shower gel, soap, and there was no problem with hot water. Heating worked, though I turned off the radiator. The neighbors were well‑behaved and there were no security concerns. The room doors locked normally. John was on site that day fixing the house doors, so I didn’t expect any issues. A table lamp in my room worked fine. I spent a long time searching for the key because it wasn’t in the key box; another guest had left it in his room. The cleaner didn’t do a good job: there were white stains on the mirror, the carpet wasn’t vacuumed properly, and they left me a damp, smelly hand towel—confirmed by John. I refused to use it. They offered to cancel my reservation for free in the evening but wouldn’t give me another towel. The mattress felt like a torture device; every spring was noticeable, so I used a duvet to soften it. The pillows were uncomfortable, so I bought two soft pillows and a towel from the store. They didn’t offer a refund for the towel, just said I could take it home. The kitchen chair could pose a future injury risk. I’m grateful to John; without his communication I would have been very angry and filed a complaint.

Yuliia·4个月前