Dear Support, I’m writing to express my disappointment and request immediate help with a booking problem I recently faced. I made a fully paid reservation through your platform, and the system showed the property as available at the time of booking. However, when I contacted the property, they told me they already had another booking for the same dates and could not accommodate me. Yet the property was still listed as available online. When I asked what could be done, they spoke unprofessionally and at length without offering a clear solution. Their final reply was that I should “just report it to ” and wait for the payment to be released later. This situation has caused me a lot of inconvenience, especially since I paid in full and had no fault in the miscommunication or error. The way the owner and the in‑charge person talked was negative.
Gumaranathan1年前