Hilton Garden Inn Visalia, Ca

Everything was clean and the staff were friendly, yet I kept getting noise complaints for any little noise I made while everyone else around me was being loud.

Frances·1周前

“Trash on the floor in the hallways and outside doors for 3 days. Squeaky bed; down at the heels feel”

The location is in the middle of nowhere, the breakfast was just okay, but Yadira at the restaurant was very personable and helpful. The front‑desk staff need a lesson in customer service: when we arrived on Wednesday 10/28 at 4:30 p.m. a Latina woman with dark eyeliner (no name badge) barked “ID!” with no greeting and was extremely brusque during check‑in. We were warned by a smoke alarm every morning at 5:30 a.m., and when we reported it, a front‑desk woman said she didn’t know anything about it. Cheyenne checked us out and again was very short‑minded, didn’t thank us for staying, and seemed annoyed when I asked for a printed bill. She explained the smoke alarm was due to something in the kitchen and would continue; I asked why guests weren’t notified as a courtesy and got no response. On checkout at 10/30 at 10:00 a.m. a male manager noticed Cheyenne’s lack of courtesy and I mentioned it to him. The room (338) had a broken picture frame in the bathroom and an empty conditioner container.

Bonny·1周前

The room was spotless and the staff were incredibly friendly, and the breakfast was tasty; plus the location was great.

Lisa·2 周前

“Good short visit loved the fitness center”

The ice machine on floor 3 was broken, and the elevators felt a bit scary and creaky.

Anna·4 周前

Convenient and right off the freeway.

Jeffrey·1个月前