Cedar Court Hotel Harrogate

“Disappointing customer service and lack of food options”

The historic property is beautiful and the restaurant is on site, but I was very disappointed with customer service and the lack of food after hours: I arrived Sunday night, couldn’t order dinner via room service until about 8 pm, and the receptionist wouldn’t allow more than two omelette toppings; for this price point I expected better service. After waiting over an hour for room service and calling downstairs with no answer, I walked to reception and was told the restaurant had lost my ticket and was now closed; she also said there was no vending machine or market with snacks, and offered no restaurant recommendations, only that I could walk to a grocery store, which felt unsafe at that hour. I had to wait until after 10 pm for a delivery from a Chinese restaurant. It’s unsafe to leave guests without an alternative food source after hours, especially those traveling from far away. Additionally, there was no air‑conditioning, which is typical for England, but it made the room uncomfortable.

Sarah·4天前

“Reception staff when leaving need customer service”

The location was good, but parking incurred a charge.

Eric·4天前

The location was fine, but the staff, particularly in the restaurant, could improve; I had breakfast alone and the only sign the table was still occupied was my plate, and every time I requested anything else the staff cleared my table as if they wanted to get rid of me, even though the place wasn’t busy and few people were eating.

Alfon·4天前

“Overpriced, tired hotel but great location”

The location is great, just a ten‑minute walk into the centre and overlooking a beautiful green space, and the staff are attentive and polite, yet the hotel—especially the room—felt tired, the bathroom needed an update, and the bedding was worn with mismatched, hard pillows and a paper‑thin duvet.

Charlotte·4天前

The location was fine, but the room was cold and the taps were dripping.

Richard·6天前