“It wasn’t worth it”
The breakfast was great, but the service was horrible; guest services never showed up, our room never got cleaned, and the staff were rude—overall a terrible experience.
Erica1周前
请稍候…
★★★★★·Houston·8.3Autograph Collection
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也可以直接输入，比如 “20 号前后，住三晚”
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The Laura Hotel, Houston Downtown, Autograph Collection, is a 5-star hotel located in downtown Houston, 6 minutes from Toyota Center and along the Houston MetroRail line. It features a 24-hour front desk, rooftop pool, on-site restaurant, and spa. Rooms offer city views, seating areas, flat-screen TVs, and luxury toiletries, with in-room tablets and espresso makers for guest convenience.
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住客对酒店各方面的评分。
The breakfast was great, but the service was horrible; guest services never showed up, our room never got cleaned, and the staff were rude—overall a terrible experience.
Erica·1周前
As a solo French tourist, I strongly recommend this place; everything is perfect—from the welcome and room cleanliness to the pool with a beautiful view 😍, and the valet was very responsive, all right in the heart of the city.
Sandra·1周前
The location is amazing and the hotel feels very upscale and beautifully appointed; there’s a bar and restroom on site, and I even filmed a whole video on TikTok @desireebrzy—fantastic stay! The only downside was that there was no ice bucket in the room when I checked in.
Desiree·1周前
The view from our window was gorgeous and the location was spot‑on; we hit Pete’s piano bar, walked straight onto the sky bridge, and reached Pete’s without stepping onto the street. The cost could be lower.
Alisha·1个月前
The only positive was a courteous valet guy. The staff were rude and annoyed at every request. The room wasn’t cleaned even though we were out all day, and when we asked for a solution or a room change, the front‑desk woman was irritated, almost disdainful, and didn’t apologize as one would expect. We had to explicitly ask to switch rooms because the only offered fix was to change the bath towels. Overall the hotel’s cleaning standards are lacking, and the room has no mini‑fridge for a bottle of water. In short, this place isn’t a five‑star hotel and the value for money is terrible.
Marco·1个月前