Zone Hotel Ipoh

Overall, I liked it. Parking, room, service—everything was fine. I’ll definitely come back if I visit Ipoh again.

Farahiyah·1个月前

“parking expensive..”

The room was spotless and relaxing, but the parking cost 20 ringgit, which is the most expensive I’ve seen in Ipoh and quite awful.

Chee·7个月前

I was pleased with the comfortable room and the reasonable price, thanks.

Suriyati·8个月前

It’s my second visit and I love this place as a quick stopover; it’s a great value for a short staycation.

Noor·9个月前

“Disappointed”

I have stayed at this hotel a few times before because of its convenient location near the bus terminal and city centre. my experience was quite disappointing due to poor communication and service coordination. Initially, I booked for one night and later decided to extend my stay. I had already sent a message via WhatsApp to inform the hotel, but there was no response. On the night of my stay, I reported that the hair dryer in my room was not functioning. The staff provided an extra hair dryer, which I appreciated. However, the next morning at around 9:30 AM, a staff member knocked on my door asking to repair the hair dryer. This was very disturbing as I was sleeping. Later, at 11:30 AM, the front desk called again to remind me about check-out, which further disrupted my rest. Overall, the communication between the night shift and morning shift staff was not well coordinated. I also requested three extra hangers, but was informed that there were none available. At around 0105pm, I requested for my room to be made up. While waiting, I went for lunch. After the room was cleaned, no one informed me, and I waited at the lobby until I personally went to ask the front desk. Housekeeping did not change the bedsheets and blanket cover in Room 1045. A small red lipstick stain on the bedsheet was still there, indicating the linen was not replaced. This was disappointing and needs improvement. I had to remind the front desk staff to extend my room key. As a guest, I feel this should have been handled proactively by the staff without the need for repeated reminders. The location of the hotel is good, but I hope the management can improve staff communication, service coordination, and guest handling to ensure a more comfortable and restful stay for guests

Mona·9个月前