Azaya Beach Resort Goa

“Pathetic infrastructure, the owner and management should be ashamed”

The only redeeming points were the Benalum beach and the decent breakfast; the drive to the resort was pleasant. However, we had to change our room three times in two days because the fan made noise, the room quality was pathetic, and rainwater stuck in the balconies. The final room’s central AC never worked, leaving me sweating all night and feeling cheated for the high price. When I asked for an upgrade, the resort, which was empty and under maintenance, refused to give us a decent room. The room I ended up in was in a very bad condition—boiling hot water and no water recycled. We had to keep calling and complaining for everything. The AC was non‑functional, service was poor, the pool was horrible, and they expected us to pay for everything without any goodwill gesture, something a 5‑star hotel should offer. I would never recommend Azaya; there are many better 5‑star resorts on this beach, and staying here was a major mistake on my Goa trip.

Rana·1周前

The beach. Is not a 5 star hotel terrible breakfast horrible experience

Cedric·3个月前

Nothing notable. Less than 24 hours before the booking, they called and said the AC plant wasn’t working and they had to cancel. I had to book a last‑minute resort that cost 30% more. Please avoid this property.

Alexinho·4个月前

Very bad experience: the AC shut down, the staff told me to move to another hotel with no help booking elsewhere. I was really disappointed and lost money.

Chandu·4个月前

“It’s okay, but hasn’t had maintenance for a lot of years”

The location was good and the main pool was okay. There were nice restaurants outside the hotel on the beach. The cleanliness was lacking, staff were not very attentive, and the restaurants had poor service and disappointing food. The pool in the villa was unusable—dirty and very low water level. The cooling could only bring the room down to about 27° overnight, making sleep a bit hard.

Robert·6个月前