“Tema Pet-friendly”
The venue was very nice and quiet. First, at no point during booking, on the official website, the reservation platform, the confirmation, or any sign at reception did it state a daily pet fee. Only a two‑day‑before email mentioned a €30 charge, without clarifying if it was total or per day per pet, causing confusion and helplessness. I was told the final breakdown and the €30 per day per pet charge only at check‑out, with no real chance to accept or refuse it beforehand to cancel without penalty. This lack of pre‑contractual transparency violates consumer rights and could be considered misleading advertising for a pet‑friendly accommodation that doesn't disclose real costs. Second, the hotel markets itself as “Pet Friendly,” yet offers no enclosed, designated area to bring a pet into the restaurant. This forces the pet to stay alone in the room, causing stress and barking that bothers other guests, or prevents us from using the included restaurant service, which discriminates against pet owners and is also misleading advertising.
Victoria·3天前