“Viel Potenzial, gute Lage, aber beim Premium-Anspruch ist noch Luft nach oben.”
The location was very convenient for us. Public transport links were good, shops were nearby, and the underground parking right under the hotel was a big plus. We also appreciated being able to check into one of our rooms as early as 11 am. The Junior Suites were overall fine. It’s a shame because the hotel really had potential; a few relatively small improvements could have made a big difference. The pool was relatively cold, the bathroom heater didn’t work and wasn’t fixed during our stay even after we reported it. The receptionist seemed unfriendly. The wellness concept is only limitedly attractive for families with teenagers because the sauna can only be used from 18 years old. The extra kitchen set we booked for 80 € felt heavily overpriced. While many utensils were available, the selection was poorly thought out. Practical little items were missing, like a dish towel; the kettle was old, apparently leaky, and the provided oil smelled rancid. There was no coffee machine, just two instant coffee sticks. Overall, we missed some details we’d expect from a hotel with a premium claim, which is especially disappointing given the otherwise good conditions.
Sabine·2 周前