“Сервис абсолютно не соответствует, заявленному при бронировании.”
The only thing I liked about the hotel was the friendly, helpful staff and the good restaurant. It’s close to the beach and the surrounding infrastructure is well developed, but overall it had many drawbacks. The staff were great but they couldn’t fix the hotel’s own issues that clearly need renovation. The symbolic cleaning was daily, ripped towels were changed daily, but the bedding was never changed. I had a very mixed impression of the hotel. A year ago we stayed at a nearby hotel, dined at Da Mario, and had the best experience with the restaurant, cuisine, and service. This year we decided to stay at Da Mario… Initially I was shocked! The reception was excellent, the staff were pleasant, but the room was just destroyed… it was a deluxe room. Dirty, walls were damaged, the toilet… that’s a separate issue. The furniture had corners that were battered and just taped over, all towels had holes, and there were no beach towels at all, even though that wasn’t mentioned in the room description. We asked for a bit of cleaning upon arrival… they washed the cups and brought a kettle that wasn’t there initially. We’re not picky, we just want a modest, clean place with working plumbing. Very disappointed… We usually stay in similar hotels, so we have something to compare.
Galina5个月前