“We are not happy with Customer service from This Property.”
The skin‑care set was a nice touch. However, the host clearly needs to improve her business skills: we texted her at 3 pm on 14 Feb, and she only replied at 7 pm, a delay of three hours. The phone number she gave was inactive. She was supposed to send the door password at 4 pm (check‑in time), but she only provided it at 7 pm, which is unacceptable for a business stay. The host caused trouble for my group, which included an elderly citizen and a toddler. The sleeping area was not very clean; there were hairs near our bed. She didn’t care about our check‑in time at all; she even called us to remind us that check‑out was about 11 am, as if she was worried we would be late. In the morning, construction noise outside the house disrupted my toddler’s sleep. The bathroom glass was not fully covered, so people outside could see us while we were in the toilet. If you’re thinking of staying here, think twice.
Mustaqim1年前