Seashells Mandurah

“nice and Relaxing”

The view from room111 was amazing—you could see the ocean. The room itself was comfortable and relaxing, and the pool was great for swimming while the spa offered a nice unwind afterward; walking to the local restaurants was easy. My wife, who has arthritis, couldn't get into the shower or bath because it was too high, but with a little help from me she managed.

Terry·3周前

The location was perfect. Nothing to add.

Sandra·3周前

“Favourite place to unwind”

The place was clean, modern, and very pleasant. The pool area felt cozy, and the staff were attentive, friendly, and welcoming. Everything was great, though I didn’t enjoy having to leave.

Allan·3周前

“Good”

The location was excellent. Nothing else to mention.

Peter·3周前

“Disappointed again”

Love the refurbished rooms, new furniture and furnishings. I had 3 staff look at my TV which they could not get to work properly. One of the men said I would be compensated, when he and the IT guy came to my room and couldn’t fix it. They continued casually chatting to each other in my room while I felt uncomfortable and cleaned around them. I actually had to prompt them to leave after about 10 minutes. The tv was still not fixed. He called me that evening, while I was out, to say it should be fixed, but it wasn’t. The care taker came later that evening and managed to get the tv working, but the apps and movies still didn’t work. When I saw the original man at check out he never mentioned compensation again, continued casually talking to someone else, both in front of the counter, and ignored me. I thought I’d give this resort another try but again, they failed to deliver basic expectations guests would have, like a working tv. The young girl at check out couldn’t even find my details, after I gave her my room number and name. When I mentioned the issue, because she asked how my stay was, she was totally disinterested and said she would pass it on. Again I was left wondering if they ever do take note of feedback

Michelle·4周前