“A comfortable stay with genuinely kind staff”
The room was very spacious and the bed was comfortable. A big plus was the dining room team—they were super nice, communicative, and spoke great English every morning. Mr. Kim, the service manager, was also fantastic; his English is perfect and he was always incredibly helpful whenever I needed assistance. I also appreciated that the staff kindly brought breakfast to my room while I was stuck waiting for a repair one morning. Overall my stay was good and I genuinely liked the people who work here, but I feel I should share these points honestly so the hotel has a chance to improve. The room had noticeable mold around the AC vents, and getting hot water meant letting the tap run for 10 to 15 minutes each time. The air conditioning was also frustrating to deal with; it has no remote control, only a wall switch, and it blows a strong draft directly onto the bed, so I had to get out of bed multiple times during the night to toggle it on and off. On my first night, the room key snapped inside the lock during normal use. At checkout, there was also an unexpected $15 charge added for the door repair, though they did remove it once I explained the situation. The front desk staff are super nice people, but their English was very limited, which made basic communication really difficult.
Guillaume6天前