“Good Property and Facilities. But Disappointed for larger groups”
I stayed at Royal Empire Resort with a group of 15 on 29/8/26. The property itself is good, with a pleasant ambience, well-maintained rooms, excellent bathrooms, a good swimming pool, and a few activities to enjoy. The boating facility adjacent to the resort is also a definite plus. The front office staff were extremely supportive. Unfortunately, the restaurant experience was a major disappointment and significantly affected our overall impression of the resort. The attitude of the restaurant staff, particularly the Malayali lady staff member, was extremely unpleasant. The way complimentary breakfast was handled gave us the feeling that serving the guests was being treated as a favour rather than a basic part of the hospitality service. Even when guests specifically requested refilling of food items, the response was far from satisfactory
Kiran2个月前