The bath towels were old and dirty.
Thu1个月前
请稍候…
★★★★★·Hanoi·8.1
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也可以直接打，比如 “20号前后，住三晚”
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The Novotel Hanoi Thai Ha offers spacious rooms with comfortable furnishings, free WiFi, air-conditioning, and private bathrooms equipped with modern amenities. The hotel features a swimming pool with a view, fitness centre, sun terrace, and spa facilities, including a steam room and kids' club. It serves American, Japanese, Korean, Vietnamese, and international cuisines, with continental and buffet breakfast options.
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住客对酒店各方面的评价。
The bath towels were old and dirty.
Thu·1个月前
The room and breakfast were fine, but the lobby layout and seating arrangement were awkward.
Serene·1个月前
The room layout was cramped, especially the bathroom area, and there was no mirror for people to see themselves.
Thuy·2个月前
Most of the staff were friendly. Hotel changed my card 3 times over $1200 too much. Then they returned funds but not correct amount. On arrival instead of refunding me what was owed they offered one complimentary breakfast. Ummm it’s not complimentary when you owe me money. Manager was rude. Couple of times no hot water for shower. Our friends had air con leak all night then had to move rooms
Ana·2个月前
The overall customer service was excellent.
Ricky·2个月前