I chose the hotel based on its location and reviews, but reality was far from what I expected. Check‑in began with a struggle: I tried to find the entrance from the street where the hotel said taxis could drop me off, but it was impossible. I had to descend a staircase through the restaurant with two suitcases and then haul them on cobblestones. That was just the start – at the hotel entrance there was a huge spiral staircase to reach the reception. After registration, they handed me a room key, directed me to the elevator, and whispered that I’d have to climb another steep staircase. Imagine attic stairs with two suitcases. When I asked for another room or any solution, the answer was simply: “We can’t help.” I later changed rooms. In the morning I left my belongings and in the evening I received keys for a new room on the ground floor, but it was smaller, had a barred window, and opened onto the restaurant courtyard. They smoked, made noise, and talked loudly until late night. The worst part was the music from the breakfast restaurant – it started in the evening and continued until deep into the night, blasting so loudly I felt like I was at a concert stage. Resting and sleeping was nearly impossible. I asked staff again to move me, but again they said they couldn’t help. Parking was another issue: I asked for a short‑term spot near the hotel to unload, but staff refused to assist; if a spot became available, then…
Anastasiia·3天前