Hotel Château Des Alpilles

The spot is spot on for checking out the area, and the crew was super friendly and helpful. The grounds looked gorgeous, and I couldn't have wanted a better stay.

Jeffrey·2周前

We booked this place for a special occasion—my wife’s birthday—and had been looking forward to it. A few days before we were to arrive, my wife’s father died, so we called to ask for a refund or to shift the dates. She suggested we could come a week or two later and keep the dates open. The hotel said their policy didn’t allow a refund or a change, only a full cancellation and forfeiture of the money paid. I ended up traveling with my mother instead. Because I couldn’t be at my father‑in‑law’s funeral and would have lost the whole cost, it felt like a huge blow. The trip, meant to be a family celebration, was shadowed by loss and deep emotional distress. I get that hotels have policies, but a death is an exceptional situation where you’d expect at least a willingness to compromise. We weren’t just asking for a refund; rescheduling would have worked for us. It’s unclear why a hotel with such a rich history and atmosphere was so inflexible about human compassion. The beautiful location is memorable, but how guests are treated in a hard time leaves an even stronger impression. Unfortunately, that’s what made the memory bitter.

Anton·3周前

El chateau es fantástico y el personal es atento. La cena fuera es extraordinaria. La habitación está mal distribuida y decorada, muy mejorable. El servicio en la piscina es escaso.

Josep·3周前

“Beautiful stay”

The place is run by a family, the staff are friendly, and the grounds are lovely.

Bethan·1个月前

“For holiday in French Provence it was perfect”

The location is fantastic and the staff were amazing, though the property is full of character and charm.

Chris·1个月前