“Extremely disappointing, I will not be coming back, you should avoid this place.”
The house was decorated in a quirky and interesting way, and the owner’s welcome was warm; a complimentary drink during the stay was appreciated. The breakfast was extremely poor, so I had to go out for a decent breakfast. The advert claimed a continental breakfast, but there was no toast, cheeses, meats, fruits, fresh tea or coffee; only snack items in baskets and a couple of yoghurts in the fridge. No staff were present at breakfast or at any other time during the day, and at one point I urgently needed a pen and could not reach anyone by phone or even by calling out through the house. I eventually had to search random drawers to find a biro, which I did not want to do. A pen and paper are basic additions to any room. The room needed maintenance and cleaning, especially in the bathroom where jets of water blasted out of the electric shower box, the shower head mount fell off the wall as soon as you touched it, and the taps were obviously not cleaned properly or regularly, showing limescale build‑up. In the room, the metal headboard was not attached to the bed, so it clanked against the wall whenever I moved it, and there was one window that had to remain open constantly because the room was extremely warm. That single small window had a blackout blind that moved and banged against the wall with the slightest breeze. The mattress was not flat and sloped to the side. I did not have a good night’s sleep on either night, and I did not get a proper breakfast, and the staff’s attention to my stay was non‑existent. It felt like the guests who were staying did not matter enough to even undertake the basics of being contactable during the day or to put out fresh toast, tea and coffee at breakfast. What made this whole experience worse was that after my stay I reported all of this to the owner and they totally failed to deal with my complaint properly.
Andrew1个月前