Umutuzo Lodge Kivu Lake

“I enjoyed my stay apart from the incident with the worms”

Here is everything I liked about my stay: -Setting & Atmosphere: I loved the beautiful, peaceful setting and the incredible views—it was such a fantastic destination for a relaxing getaway. -Cleanliness: The lodge was kept very clean throughout my stay. -Hospitality & Staff: I felt so welcomed by the local community, and the staff were exceptionally polite, helpful, and kind. I really appreciated how genuinely and promptly they handled any hiccups. -Food: The food was delicious across the board, and the local tilapia was definitely a highlight for me! -Room Features: My room was nice and spacious, with great views and fantastic amenities—including a bathtub, an indoor shower, a separate toilet, and even an outdoor shower. -Local Activities: I really enjoyed exploring the surrounding area on foot, taking a boat out on the lake to see the local fishermen, and learning how local banana wine is made. Here is everything I did not like or had issues with during my stay: -Hot Water & Electricity: I experienced frustrating hiccups with the consistency of both hot water and electricity, which impacted my comfort. -Breakfast Issue: I was disappointed to find a couple of worms in my breakfast cereal. -Value for Money: Given the high price point, I felt the service and maintenance details didn't quite live up to the high quality expected for the cost. -Room Comfort & Ventilation: The room lacked air-conditioning and didn't have mosquito nets, making it hard to keep the windows open for breeze/ventilation without letting insects in. -Activity Pricing: I found the organized activity prices a bit steep—paying $40 ($20 per person) for the banana wine tour felt high, especially compared to going directly to the fishermen on a local boat for only about $15 total instead of the quoted $50. -Road Access: Accessing the property by car was difficult and required a 4x4, as the local roads were not suitable for a normal car. Whole this is expected when you travel to countries like Rwanda so wasn’t a big surprise

Manuel·2天前

“Perfect 👌🏼”

This hotel is where international hospitality meets Rwandan natural beauty. I had a wonderful time here enjoying everything from the location, view, room, services, food, hospitality and even the owner’s friendly company. I wish I could stay here for a year… and I won’t be missing out on anything in life outside the gates of this hotel. Nothing

Hassaan·1周前

The food was excellent, specially the fish filet. The breakfast was also amazing. The view is breathtaking, we did not want to leave. The staff was very welcoming and helped us find the place

Abdoulaye·3周前

Sehr schöne Lodge direkt am See, sehr ruhige Lage, aufmerksames und freundliches Personal, ein Ort zum Auftanken, mit diversen Aktivitäten auf Wunsch

Markus·4周前

“Wow what a lake view!”

It is a long way from main road, but once there you are in "heaven". The bay is beautiful, the people are very welcoming and friendly. You will not regret your booking here. Everybody was very helpful and what I liked was having dinner on one big table with all guests. I met some really nice people. Absolutely nothing I can think of

Travelmike·4周前