“Deși plaja aproape și atmosfera relaxantă din septembrie ne-au cucerit, mici neplăceri legate de cazare și atitudinea de”
The hotel is very close to the beach, free sunbeds are available at our discretion (in September we didn’t have to wait for a spot). The reception looks modern and clean, and the cleaning ladies were very nice; most front‑desk staff were friendly except for one. The AC worked well, the balcony was spacious, and having a back‑facing room gave us shade and quiet. Hot water came immediately. Our experience started poorly at check‑in when we were given a room whose front door lock didn’t work, the fridge was cold, two bulbs were missing (so the room was dim), and the balcony door opened extremely hard. When we reported this, the front‑desk lady said there were no other rooms available and gave us only classic keys (no card) to lock the door, promising someone would come to replace the bulbs. She also told us that the fridge and balcony doors “are like that in all rooms.” Even with the classic keys, the door didn’t lock properly: one key was loose, the other worked but required a lot of effort, which was hard and tiring for someone short and not very strong. When we returned to reception, the same lady tried to explain that at the price paid there were no other standard rooms (implying we’d have to pay extra for a sea‑view room) even though we only asked for a functional room. When we asked to speak to the manager, the attitude changed instantly: “miraculously,” the lady checked again and found an available room right away. I should mention we were there in the second week of September, when the hotel wasn’t even full. It’s regrettable that we had to mention the manager to get any interest or resolution, showing a lack of professionalism and care from the lady. The cleaning in the new room was also lacking: bathroom trash hadn’t been removed from previous guests, and there were hair strands on the bed sheet. Even though the bathroom items were labeled “disinfected,” I’m not sure the linen had been changed (pictures attached).
Diana1个月前