“Sehr beeindruckendes Hotel aber etwas fehlendes Gespür für Gäste die 6 Sterne Hotels buchen.”
A truly great Grand Hotel with plenty of private luxury, yet the check‑in staff were clumsy and rude—a level of service not expected at this class of hotel. I felt like an unnecessary guest; if this continues, the hotel will stay empty. Perhaps the unfriendly check‑in and check‑out are why so few guests stay; even the excellent service staff can’t make up for it.
Rainer3 周前